Frequently Asked Questions

We know ordering branded workwear can come with a few questions, especially if it is your first time ordering custom garments.

Here are some of the things customers ask us most often.

Do you have a minimum order?

No. We offer no minimum order, so whether you need one item or a larger run for your team, we are happy to help.

How do I order branded workwear?

You can browse products online and upload your logo, or request a quote if you would like help choosing garments, branding methods or quantities. We also offer uniform portal options for teams and repeat ordering.

I am not sure what product I need — can you help?

Yes. If you are not sure which garments are best, you can request a quote or give us a call and tell us what you need. We will help guide you based on your business, budget and branding requirements.

What information should I include when requesting a quote?

It helps to include the type of garments you need, how many people you are ordering for, whether you want embroidery or print, when you need the order by, and your logo if you already have it. If you do not have all the details yet, just send what you can.

What logo files are best?

High-quality files such as vector artwork, PDF, EPS or AI files are usually best. A clear PNG can also be useful in some cases. If you only have a JPG, screenshot or image taken from a website or social media page, we can still have a look and advise.

What if my logo file is poor quality?

If your artwork is too small, blurry or unsuitable for the branding method chosen, we will let you know before production begins. In some cases, artwork may need cleaned up, redrawn or adjusted before it can be used properly.

Can you help if I do not have proper artwork?

Yes. Send us what you have and we will let you know what is possible.

Should I choose embroidery or print?

That depends on the garment, the design and the finish you want. Embroidery is usually best for garments like polos, hoodies, fleeces and jackets where you want a smart, durable finish. Print is often better for larger logos, detailed graphics and designs with more colour. If you are not sure, we can advise.

Will I receive a proof or mock-up?

For quote-based orders, we provide a digital mock-up with the quote so you can review the garment, branding position and overall look before approving and paying. Online orders can also be previewed, saved and shared before checkout.

How long do orders usually take?

Our standard production lead time for customised orders is usually around 7–10 working days, depending on the size and nature of the order. Timescales can vary during busy periods or if artwork preparation is needed before production begins.

When does production start?

For online orders, production starts once the order has been received and all artwork details are ready for production. For quoted jobs, production starts after the quote has been approved and payment has been made.

What can delay an order?

The most common reasons are supplier stock availability, poor-quality or insufficient artwork, changes requested after approval, courier delays outside our control, and especially busy production periods. If there is a problem with artwork or stock, we will let you know as soon as possible.

I need my order urgently — can you help?

If you need an order for a specific deadline, please contact us before ordering. We will always do our best to help, but express order fees may apply depending on the turnaround required and current production capacity.

How can I track my order?

Once your order has been shipped, tracking information will be emailed to you. If you are unsure about the status of your order, you can log in to your account on the website to check progress or please get in touch and we will be happy to help.

Can I place a repeat order?

Yes. If you would like to reorder existing branded garments, you can log in to your user account our website and simply re-order from a previous order or get in touch and we can help you.

Can I order plain garments without branding?

Yes. If you would like plain garments without embroidery or print, please feel free to order on the site.

Can you match Pantone colours?

If you have Pantone references, send them with your order or quote request and we will use them to help guide colour matching where possible. We will always aim to match as closely as we can.

Can you remove the background from my logo?

In many cases, yes. Send us the best file you have and we will let you know what is possible. There is also a basic background remover tool in the area where you can add your logo to a garment.

Can I return customised garments?

Because items are printed or embroidered to order, customised or personalised products do not have the usual 14-day cooling-off right that applies to standard online purchases. This means customers do not have an automatic right to return a made-to-order item simply because they changed their mind.

What if there is a fault with my order?

If an item arrives faulty, damaged or incorrect, please email us within 7 days of receiving your order with your order number, a clear photo of the issue and a short description of the problem. We will review it and offer a replacement or refund where appropriate.

Can I return an item if I ordered the wrong size?

No, not usually. Because garments are made to order, returns or refunds are not accepted where the wrong size, colour or product was ordered by mistake, or where the fit was not what was expected. Please check sizing information carefully before ordering.

Do you offer uniform portals for teams?

Yes. We offer uniform portal options for teams, businesses and organisations that need an easier way to manage repeat ordering.

Do you offer embroidery or print for items I already own?

No. We don't offer garment decoration on own items.

Still need help? If you are not sure what to order, need help with artwork, or have a deadline to meet, get in touch and we will be happy to help.

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