Delivery & Lead Times

We aim to make ordering branded workwear as straightforward as possible.

Here is what to expect when it comes to production times, dispatch and delivery.

Standard lead times

Our standard production lead time for customised orders is usually around 7–10 working days, depending on the size and nature of the order.

This timescale can vary during busier periods or if additional artwork preparation is needed before production begins.

When does the lead time start?

For online orders, production starts once your order has been received and all artwork details are ready for production.

For quote-based orders, production starts after the quote has been approved and payment has been made.

What can delay an order?

The most common reasons for delay are:

Supplier stock availability
Poor quality or insufficient artwork
Changes requested after approval
Courier delays outside our control
Exceptionally busy production periods

If there is a problem with artwork or stock, we will let you know as soon as possible.

Delivery services

We use Royal Mail Tracked 48 and UPS for deliveries, depending on the order and delivery requirements.

Tracking information will be emailed to you once your order has been shipped and is on its way.

Need an order quickly?

If you need an order for a specific deadline, please contact us before ordering. We will always do our best to help, but express order fees may apply depending on the turnaround required and current production capacity.

Customised garments are made to order

Because branded garments are customised to order, it is important to check all order details carefully before approval. Changes may not be possible once production has started.

Not sure what turnaround to allow?

If you have a deadline for an event, staff start date or delivery date, we recommend getting in touch before ordering so we can advise on timescales and the best route forward.